Our Returns Policy forms part of, and must be read in conjunction with our Terms and Conditions. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 01/12/2015
We promise to refund any unopened items that you are not completely happy with, within 14 days of receipt. Payment will be credited to your original method of payment and you will be notified by email when your refund has been processed. Any returns after 14 days will not be refunded. The customer is responsible for paying postage. We are not obliged to issue refunds for any opened products Thank you! *Refunds will be issued to the full value of the product (excluding postage).
IMPORTANT: All refunds can only be issued if the returns form is filled in and an invoice is attached and sent back to us with your unwanted item! (scroll down for more details on how to do this!)
Unless you’re returning a product because of an error on our part, all returns need to be paid for by you.
All orders can be returned by post. All you need to do is follow these simple instructions:
Please allow 28 days from the day the parcel is posted for your refund to be processed. We will email you to let you know once your parcel has been received and your refund is complete.
Please remember to ask your Post Office for a proof of posting certificate and keep it safe for your reference. Without this, we cannot refund any money if we do not receive your parcel.